Terms and Conditions
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Hughes, 259 Felixstowe Road, Ipswich, Suffolk, IP3 9BN
Telephone: 03712 313113
Email: our team
The following terms and conditions apply to all orders which are processed by Hughes either online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions.
All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.
At the checkout you will be invited to choose a delivery date that is convenient to you. Our aim is to deliver all goods ordered within 5 working days. Deliveries to Northern Ireland, Scottish Highlands and Islands may incur additional cost and take longer. If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the Manufacturer, you will be contacted within 48 hrs. We will keep you updated with the progress of your order if the item is on back order.
Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. If this is not done we are unable to take the matter up with the delivery company. If the delivery is not completed on the agreed date as a result of no one being available at the delivery address a second delivery charge will be applied. If installation is selected on a domestic appliance this is for connection to adjacent and available services and will not include hard wiring.
If you have requested that the old product is to be removed for scrap, this must be disconnected in advance of the delivery of the new appliance. If you have requested installation of a new appliance the appliance must be disconnected in advance of the delivery of the new appliance. If the old appliance is not disconnected we will not be able to remove the old product unless a payment is made for the delivery team to return. The cost for this will depend on your location and the size and weight of the product; it will be a minimum of £50.
Additional security checks may be carried out before your delivery date to ensure our customers are protected from on-line fraud. You may, therefore, be contacted before your delivery so these checks can be carried out.
Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly; for example TV's, videos and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc.
Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. If you experience any problems whilst making a payment please click here for advice. We also accept payment by cheque and postal order. We use Equifax Cheque Services, a division of Equifax Plc, to guarantee any cheque.
All products are supplied guaranteed for a minimum period of one year following the date of delivery.
Any complaints regarding the goods or services supplied should be made to the above address. All complaints will be responded to within 24hrs (during the working week).
Sales & Service Working Hours
Our normal office hours are 9am - 5.30pm Monday to Friday.
Your Right to Cancel
Under the Distance Selling Regulations you can request a full refund including delivery charges provided all goods are returned with all accessories including any free gifts.
Your refund will be processed within 30 days of giving us your notice to cancel. Should you wish to cancel your order, any goods supplied must be returned to Hughes, Inspections Dept, 7-9 Howlett Way, Thetford, Norfolk, IP24 1HT, at your own expense within 14 days of your notice to cancel.
We are unable to accept back unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the 'Service' section of our website.
We are able to arrange insured collection if requested. An indication of the costs are listed below;
DVD player/recorder, Hi-Fi system, Hi-Fi separates, Home Cinema £15
Radio, MP3, Camera, Camcorder, Headphones, Accessories £10
Televisions: 32" or Under £25, 37" or over £50
Stands for Televisions or Hi-Fi £25, Wall brackets £15
Cables and interconnects: £10
Large Kitchen Appliances: Laundry & Dishwashers, Refrigeration, Cookers £60
Small Appliances: Kettles, Toasters, Irons etc £10
Vacuum Cleaners, Microwaves £20
We are unable to accept back for refund the following product types unless they are faulty or were supplied as part of the main product purchase;
Unsealed blank video tapes, blank DVD discs and blank mini discs.
The following tariff applies to products returned missing the original factory packed accessories. The prices are for guidance, the actual price may vary.
Remote Control - £40 to £80
Instruction book - £5 to £15
Lead - £5 to £30
SD card, Memory Stick etc - £5 to £100
Mains adaptor / Charger - £30 to £50
Rechargeable battery - £30 to £50
Television stand - £45 to £250
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.
Unless otherwise stated, products' guarantee covers domestic use only.
Please make sure that you take into account the availability of your item when placing your order.
The item is in stock and availalable for delivery
Temporarily Out of Stock
This item is currently not in stock but is available for ordering. We will contact you with an estimated delivery date once we have the information from our suppliers.
The item is on order and is expected into our warehouses soon.
A gift wrapping service is not available, it is possible to deliver your item to an alternative address.